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URBAN Guitar by Yamaha with Lessons by Keith Urban

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URBAN GUITAR BY YAMAHA

THE ULTIMATE GUITAR-AND-LESSONS
EXPERIENCE

Learn on your own time

Interactive guitar
lessons

A person practicing guitar using the Urban App on their phone sitting on a coffee table. A person practicing guitar using the Urban App on their phone sitting on a coffee table.

Learn guitar with

Keith Urban

A person practicing guitar using the Urban App on their phone sitting on a coffee table. A person practicing guitar using the Urban App on their phone sitting on a coffee table.

Acoustic Guitar

Designed with the
Beginner In Mind

A person practicing guitar using the Urban App on their phone sitting on a coffee table. A person practicing guitar using the Urban App on their phone sitting on a coffee table.

PLAYS THE SONGS YOU LOVE IN THE

URBAN GUITAR LESSON APP

Step 1 Guitar One image

INCLUDED WITH ALL URBAN GUITARS

This robust guitar lesson app contains everything you need to start your musical journey: from tuning your guitar, to forming chords, to learning how to play songs you love!

Step 2 Mobile Devices Urban Guitar Compatibility Image

DOWNLOAD THE GUITAR LESSON APP

Just go to Google Play or the Apple App Store and download URBAN Guitar.

NEED HELP DOWNLOADING?
Step 3 Promo Code Card Image

USE YOUR GUITAR'S SERIAL NUMBER TO REGISTER

When you open the app, enter your serial number when prompted, and you're ready to go!

Step 4 Guitar Icon Playing Guitar Lessons

START YOUR PERSONAL LESSONS

You'll find lessons curated by Keith. In no time at all, you'll be playing and having fun!

URBAN GUITARLesson App

LEARNING GUITAR HAS NEVER BEEN MORE FUN.

Combining cutting-edge technology with Keith's awesome approach to learning, the URBAN Guitar lesson app makes learning how to play a breeze. You'll grasp the basics while learning to play classic songs, modern hits, as well as Keith's hits!


Urban App Icon for iOS App Store and Google Play App Store

Urban App

Apple Store link to download the Urban App Google Play link to download the Urban App
Urban App on iPhone Screenshot

IN-APP FEATURES

GET READY TO PLAY

Chord App Trainer Icon

Chord Trainer

A dynamic feature that actively listens as you form and switch between chords - and gently corrects any mistakes you might make.

Rythm Trainer Icon

RHYTHM Trainer

You'll learn how to strum in time with the beat of the song. And since the app listens as you play, it will automatically adjust the pace whenever needed.

Progress Tracker Trainer Icon

Progress Tracker

You'll be amazed at how quickly you learn. And the Progress Tracker makes all that learning fun!

In-App Tuner Trainer Icon

In-app Tuner

No need to purchase an external tuner! The URBAN Guitar lesson app has one included that's easy to use.

PRACTICE SONGS YOU LOVE

MADE FAMOUS BY THESE ARTISTS

  • BEN E KING

    Stand by Me

  • Bill Withers

    Ain't No Sunshine

  • Bob Seger

    Old Time Rock 'n' Roll

  • Creedence Clearwater Revival

    BAD MOON RISING

  • Lynyrd Skynyrd

    Sweet Home Alabama

  • JOHN LEGEND

    ALL OF ME

  • TAYLOR SWIFT

    Lover

  • Shawn Mendes

    If I Can't Have You

  • Lil Nas X

    Old Town Road

  • Keith Urban

    Cop Car

  • KEITH URBAN

    Long Hot Summer

  • KEITH URBAN

    Somewhere in My Car

  • KEITH URBAN

    Somebody Like You

  • KEITH URBAN

    One Too Many

    ALL YOU NEED FOR THE JOURNEY AHEAD

  • FINELY CRAFTED ACOUSTIC GUITAR

    With tobacco brown sunburst finish and concert cutaway body.

  • GUITAR LESSON APP

    Keith Urban teaches you everything you need to know to get started.

  • ESSENTIAL ACCESSORIES

    Including guitar strap and picks.

Urban Guitar comes with a Lesson App on your phone Urban Guitar comes with a Lesson App on your phone

"ALL OF THESE THINGS I STRUGGLED WITH ON MY FIRST GUITAR, THIS GUITAR TAKES THOSE INTO ACCOUNT."

- Keith Urban

Keith Urban collaboration with Yamaha

oth Keith Urban and Yamaha share a passion for empowering people to play music. Working together, we focused on minimizing the pain points beginning guitarists face and maximizing the sheer joy of playing. The results are in the URBAN Guitar by Yamaha.

You'll find unparalleled attention to detail:

  • - Concert cutaway body that's comfortable to play
  • - Slim neck so you can form chords effortlessly
  • - Low string tension that makes playing easier
  • - Matte neck finish that allows for faster hand movement

When you're ready to take lessons, just open the included guitar lesson app. Keith is your guide, giving easy-to-understand instructions while encouraging you every step of the way.

Urban Guitar photo taken in a professional studio setting

The ideal beginner guitar

The URBAN Guitar by Yamaha comes loaded with features that make it perfect for new and aspiring guitarists ‐ even those that have never picked up a guitar before.

CONCERT CUTAWAY BODY

Comfortable to play, this attractive cutaway design allows you to play high notes that are usually a challenge to reach in standard acoustic guitars.

LOWER STRING TENSION

Playing's no fun when your fingers hurt. That's why we lowered the string tension, bringing the strings closer to the fretboard. When you press on the strings, you'll be able to form chords easier – and play for longer. Additionally, the strings were specially selected for their playability - without compromising the guitar's warm, rich tone.

MATTE FINISH NECK

The finish of the neck can sometimes cause your hand to stick. With a non-glossy matte finish, you'll find your hand moves easier along the neck - and won't get stuck as often.

Faq
Order Support

Where can I purchase the URBAN Guitar by Yamaha?

URBAN Guitar by Yamaha is available through Yamaha Music directly and via Amazon.

I am having a problem ordering from the Yamaha Music site. Who can I talk to?

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

How long will it take for my guitar to be delivered?

For customers in the continental U.S., your item(s) are expected to be delivered within 3 to 8 business days (not including holidays) after the item(s) have been shipped and picked up by the delivery carrier. For customers in Alaska and Hawaii, please allow 6 to 16 business days (not including holidays) for delivery.

Please note: We process orders Monday through Friday (excluding holidays) during normal business hours. If you place your order after hours, we will process and ship the order the next business day. Yamaha does not offer international shipping and is unable to ship to U.S. territories, P.O. Boxes, re-shippers, or package forwarding services.

What is included with the URBAN Guitar?

The URBAN Guitar by Yamaha comes with an URBAN acoustic guitar, complete access to the URBAN Guitar lesson app, as well as URBAN-branded picks and strap.

Can I return or exchange the guitar if I change my mind or there is a problem with delivery?

If purchased through the Yamaha online store, you may return your purchase to Yamaha within 30 days. We'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle-shaped guitar box or on the base of the neck, just inside the sound hole).

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Amazon orders must be returned via Amazon's return system.

The product was damaged when I received it.

Yamaha will exchange your URBAN Guitar. We'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle shaped guitar box or on the base of the neck, just inside the sound hole). Yamaha will ship a new guitar package. You can return the guitar in the original exterior shipping box, or wait and use the shipping box that comes with the new guitar if you have already discarded the original.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

The URBAN Guitar by Yamaha is not what I expected.

You may return your purchase within 30 days. Amazon orders must be returned via Amazon's return system. If purchased through the Yamaha online store, we'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle-shaped guitar box or on the base of the neck, just inside the sound hole).

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

If I return the guitar, will I have to pay for shipping?

No. Yamaha will provide a shipping label during the return authorization process.

Can I return if I purchased from Amazon?

If you have purchased your URBAN Guitar from Amazon, please return through Amazon's return system on their website (accessible via My Orders on the Amazon website, top right of the Amazon homepage once logged in).

The accessories were not included, can I have them sent to me?

Yes. Our Customer support team will be happy to assist.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Can I try the guitar before I purchase/go to a dealer?

No. The URBAN Guitar by Yamaha is only available online through Amazon and the Yamaha Music site.

Guitar Support

My URBAN Guitar did not come with accessories (guitar strap or pick) as shown and advertised.

All URBAN Guitars come packed with several boxes. The accessories should be contained in the smaller accessory box (with the black label) that is placed at the top of the Keith URBAN-branded box. The guitar is contained in the triangular box, and the separate smaller (accessory) box lays across the width of the package contains a clear plastic package with one set of accessories (guitar strap and guitar picks). There is also a flyer that should be contained in the accessory box. Please check both ends of the Keith URBAN-branded package for the smaller accessories box. If there are no accessories in the smaller box, or the box is missing, please contact Yamaha USA Product and Order Support for help.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Who can help me if a string is broken when I receive the guitar?

Yamaha can provide a replacement set of strings if they arrive damaged or broken.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Once strings are received, if you do not feel comfortable changing the strings, you can take the guitar to any guitar service retailer for assistance.

If you'd like to learn how to change guitar strings, you can learn how to do it here: https://hub.yamaha.com/guitars/g-how-to/guitar-basics-part-2-how-to-change-strings-on-an-acoustic-guitar/.

How do I replace the strings? What kind of strings should I replace with? Where can I get replacement strings?

The current strings on the URBAN Guitar by Yamaha are Coated Phosphor Bronze acoustic guitar strings, .012-.053 Light. Any local guitar shop may assist, or if you'd like to learn how to change guitar strings, you can learn how to do it here: https://hub.yamaha.com/guitars/g-how-to/guitar-basics-part-2-how-to-change-strings-on-an-acoustic-guitar/.

If you have questions on the type of strings, or if you receive your new URBAN Guitar with a broken string, please contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Is the URBAN Guitar an acoustic-electric guitar?

The URBAN Guitar by Yamaha is a purely acoustic instrument and does not include any electrical connection. It does not have electrical amplification capabilities.

How should I care for my URBAN Guitar by Yamaha?

Never leave in direct sun or areas with extreme moisture for a period of time. The guitar will best stay in tune and function optimally when it is played regularly, and not exposed to extreme heat or humidity. A stand for the guitar and guitar cleaning supplies can be purchased at your local guitar store, if desired. To find out more on how to care for your acoustic guitar, please see: https://www.yamaha.com/en/musical_instrument_guide/acoustic_guitar/maintenance/

How do I tune the URBAN Guitar?

A digital tuner is included within the URBAN Guitar app to keep your URBAN Guitar in tune, right from your phone or mobile device. There's also an assistant mode that helps ensure you're tuning the correct string. Always make sure you are turning the peg of the string you are intending to tune. This helps minimize string breaks.

What kind of wood is the top, sides, back and the rest of the guitar made of?

Click the Specifications drop-down on the page to view all specifications for the URBAN Guitar.
Top: Laminated Spruce
Back, Side, Neck Material: Local tonewood (meranti or agathis)
Fingerboard: Indian Rosewood/Sonokelin
Bridge: Indian Rosewood/Sonokelin

App Support

The packaging says there is a lesson app as part of the purchase. Where can I go to access the lessons?

Lessons are contained in the URBAN Guitar app. Go to the Apple App Store or Google Play store and download the app titled "URBAN Guitar." Once you receive your guitar and have the app downloaded, you will need to register your guitar in the app using the guitar's serial number (located on the triangle shaped guitar box or on the base of the neck, just inside the sound hole) to gain full access to all lessons and content. You can access the introduction and one lesson prior to registering the guitar.

I'm trying to register my serial number in the app and it gives me an error.

If you are having problems registering the guitar, your serial number may be invalid or currently in use. A serial number can only be assigned to one person for app use. Please check that you are typing in the correct serial number. If you need help locating your serial number, please see "Where can I find my serial number" in this document. If you are still having problems, please contact contact Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT at (866) 430-2652.
To contact us via email please use the Contact Form.

Where can I find my serial number?

Your guitar serial number can be found in two locations. If you still have the triangular-shaped box the guitar was packed in, you can find the serial number on the exterior of the this box. Additionally, the serial number can be found just inside the sound hole of the guitar at the base of the neck. All serial numbers for the URBAN will begin with 3 letters. Currently the leading 2 characters will contain HP, IQ or IH.

What devices can I use the lesson app on? iPhone, iPad, Android?

You can use the URBAN Guitar lesson app on any Apple mobile device that has iOS 13 or newer, or any Android mobile devices that has 6.0 Marshmallow or newer.

Once I download the app, why do I have to register my guitar?

The URBAN Guitar app is designed to provide exclusive access to URBAN Guitar owners. You can access the introduction and one lesson prior to registration, just to check things out. Go to the Apple App Store or Google Play store and download URBAN Guitar.

Is there a guitar tuner in the URBAN Guitar lessons app?

Yes. There is a digital tuner within the app to keep your URBAN Guitar in tune. There is also an assistant mode that helps ensure you are tuning the correct string.

When tuning my URBAN Guitar, the tuner within the app doesn’t seem to respond consistently. How can I adjust sound/device settings for the app?

You can navigate to Application Settings within your profile and adjust audio settings. You can also test the sound of your guitar and adjust the apps sensitivity to your guitar within the advanced settings.

Is there a way for me to skip lessons and begin songs that I am interested in?

Yes. Within your profile settings, you can disable the "Pick Requirement" for your lessons and choose the lessons you would like to jump to.

I am playing the correct chord and strumming the right rhythm, but the app is telling me that I am not playing correctly.

Check the audio settings (Profile Icon>Application Settings>Audio Settings) and make sure your sounds is registering on the Input Level meter. If not, you may need to allow the URBAN app to access your device's microphone. You can access these permissions in your device's app settings.

Try the initial Introduction courses: "Play Your First Chord," "Your Second Chord," "Changing E minor to A minor," and "Your First Strums". These are the basic trainers and good ways to test if your device is hearing your performance correctly.

Some of the more difficult exercises move quickly and can sometimes miss chords or strums. Try to play as cleanly and clearly as you can for optimal performance. Practice mode is a good way to lower the speed and check recognition at a slower tempo.

Can I use the app with earbuds, Airpods, or other bluetooth devices?

Yes. Connect your Bluetooth speakers/earbuds to your device as you normally would. Please note that the app uses your device's microphone to listen to your guitar playing, so using an external speaker may interfere with the app's ability to read the input signal accurately.

I noticed one of the songs sounds "different" when I play it on my iPhone (etc.)? Am I doing something wrong?

Not at all. A few of the songs have been "transposed" musically to make the chords easier to learn. Since we don’t want to focus on music theory—and want to ensure you're having fun and playing as quickly as possible—the keys have been adjusted in a few tunes so they would make use of chords learned in previous lessons.

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Specs

General

Scale Length 25" (634mm)
Total Length 40-3/16" (1021mm)

Body

Body Shape Concert Cutaway
Body Finish Gloss Top, Matte Back
Body Length 19-9/16" (497mm)
Body Width 14-15/16" (380mm)
Body Depth 3-3/4" to 4-9/16" (96mm to 116mm)
Top Material Laminated Spruce
Back Material Local Tonewood (Meranti or Agathis)
Side Material Local Tonewood (Meranti or Agathis)

Neck

Neck Materials Local Tonewood (Meranti or Agathis)
Neck Finish Matte
Fingerboard Materials Indian Rosewood/Sonokelin
Fingerboard Radius 15-3/4" (400mm)
Nut Materials Urea
Nut Width 1-11/16" (43mm)

Hardware

Bridge Material Indian Rosewood/Sonokelin
Saddle Material Urea
String Spacing 0.39" (10mm)
Tuners Covered Chrome (TM-14P)
Pickguard Tortoise Shell

Others

Electronics None
Controls None
Connections None
Strings Phosphor coated Bronze light
Accessories URBAN branded Picks (3), Strap
Case None
Faq
Order Support

Where can I purchase the URBAN Guitar by Yamaha?

URBAN Guitar by Yamaha is available through Yamaha Music directly and via Amazon.

I am having a problem ordering from the Yamaha Music site. Who can I talk to?

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

How long will it take for my guitar to be delivered?

For customers in the continental U.S., your item(s) are expected to be delivered within 3 to 8 business days (not including holidays) after the item(s) have been shipped and picked up by the delivery carrier. For customers in Alaska and Hawaii, please allow 6 to 16 business days (not including holidays) for delivery.

Please note: We process orders Monday through Friday (excluding holidays) during normal business hours. If you place your order after hours, we will process and ship the order the next business day. Yamaha does not offer international shipping and is unable to ship to U.S. territories, P.O. Boxes, re-shippers, or package forwarding services.

What is included with the URBAN Guitar?

The URBAN Guitar by Yamaha comes with an URBAN acoustic guitar, complete access to the URBAN Guitar lesson app, as well as URBAN-branded picks and strap.

Can I return or exchange the guitar if I change my mind or there is a problem with delivery?

If purchased through the Yamaha online store, you may return your purchase to Yamaha within 30 days. We'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle-shaped guitar box or on the base of the neck, just inside the sound hole).

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Amazon orders must be returned via Amazon's return system.

The product was damaged when I received it.

Yamaha will exchange your URBAN Guitar. We'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle shaped guitar box or on the base of the neck, just inside the sound hole). Yamaha will ship a new guitar package. You can return the guitar in the original exterior shipping box, or wait and use the shipping box that comes with the new guitar if you have already discarded the original.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

The URBAN Guitar by Yamaha is not what I expected.

You may return your purchase within 30 days. Amazon orders must be returned via Amazon's return system. If purchased through the Yamaha online store, we'll need to collect name, shipping address, copy of receipt/order and serial number of the guitar (located on the triangle-shaped guitar box or on the base of the neck, just inside the sound hole).

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

If I return the guitar, will I have to pay for shipping?

No. Yamaha will provide a shipping label during the return authorization process.

Can I return if I purchased from Amazon?

If you have purchased your URBAN Guitar from Amazon, please return through Amazon's return system on their website (accessible via My Orders on the Amazon website, top right of the Amazon homepage once logged in).

The accessories were not included, can I have them sent to me?

Yes. Our Customer support team will be happy to assist.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Can I try the guitar before I purchase/go to a dealer?

No. The URBAN Guitar by Yamaha is only available online through Amazon and the Yamaha Music site.

Guitar Support

My URBAN Guitar did not come with accessories (guitar strap or pick) as shown and advertised.

All URBAN Guitars come packed with several boxes. The accessories should be contained in the smaller accessory box (with the black label) that is placed at the top of the Keith URBAN-branded box. The guitar is contained in the triangular box, and the separate smaller (accessory) box lays across the width of the package contains a clear plastic package with one set of accessories (guitar strap and guitar picks). There is also a flyer that should be contained in the accessory box. Please check both ends of the Keith URBAN-branded package for the smaller accessories box. If there are no accessories in the smaller box, or the box is missing, please contact Yamaha USA Product and Order Support for help.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Who can help me if a string is broken when I receive the guitar?

Yamaha can provide a replacement set of strings if they arrive damaged or broken.

Contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Once strings are received, if you do not feel comfortable changing the strings, you can take the guitar to any guitar service retailer for assistance.

If you'd like to learn how to change guitar strings, you can learn how to do it here: https://hub.yamaha.com/guitars/g-how-to/guitar-basics-part-2-how-to-change-strings-on-an-acoustic-guitar/.

How do I replace the strings? What kind of strings should I replace with? Where can I get replacement strings?

The current strings on the URBAN Guitar by Yamaha are Coated Phosphor Bronze acoustic guitar strings, .012-.053 Light. Any local guitar shop may assist, or if you'd like to learn how to change guitar strings, you can learn how to do it here: https://hub.yamaha.com/guitars/g-how-to/guitar-basics-part-2-how-to-change-strings-on-an-acoustic-guitar/.

If you have questions on the type of strings, or if you receive your new URBAN Guitar with a broken string, please contact us at Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT. (866) 430-2652
To contact us via email please use the Contact Form.

Is the URBAN Guitar an acoustic-electric guitar?

The URBAN Guitar by Yamaha is a purely acoustic instrument and does not include any electrical connection. It does not have electrical amplification capabilities.

How should I care for my URBAN Guitar by Yamaha?

Never leave in direct sun or areas with extreme moisture for a period of time. The guitar will best stay in tune and function optimally when it is played regularly, and not exposed to extreme heat or humidity. A stand for the guitar and guitar cleaning supplies can be purchased at your local guitar store, if desired. To find out more on how to care for your acoustic guitar, please see: https://www.yamaha.com/en/musical_instrument_guide/acoustic_guitar/maintenance/

How do I tune the URBAN Guitar?

A digital tuner is included within the URBAN Guitar app to keep your URBAN Guitar in tune, right from your phone or mobile device. There's also an assistant mode that helps ensure you're tuning the correct string. Always make sure you are turning the peg of the string you are intending to tune. This helps minimize string breaks.

What kind of wood is the top, sides, back and the rest of the guitar made of?

Click the Specifications drop-down on the page to view all specifications for the URBAN Guitar.
Top: Laminated Spruce
Back, Side, Neck Material: Local tonewood (meranti or agathis)
Fingerboard: Indian Rosewood/Sonokelin
Bridge: Indian Rosewood/Sonokelin

App Support

The packaging says there is a lesson app as part of the purchase. Where can I go to access the lessons?

Lessons are contained in the URBAN Guitar app. Go to the Apple App Store or Google Play store and download the app titled "URBAN Guitar." Once you receive your guitar and have the app downloaded, you will need to register your guitar in the app using the guitar's serial number (located on the triangle shaped guitar box or on the base of the neck, just inside the sound hole) to gain full access to all lessons and content. You can access the introduction and one lesson prior to registering the guitar.

I'm trying to register my serial number in the app and it gives me an error.

If you are having problems registering the guitar, your serial number may be invalid or currently in use. A serial number can only be assigned to one person for app use. Please check that you are typing in the correct serial number. If you need help locating your serial number, please see "Where can I find my serial number" in this document. If you are still having problems, please contact contact Yamaha USA Product and Order Support.
Available Mon – Fri, 7:00 a.m. – 5:00 p.m. PT at (866) 430-2652.
To contact us via email please use the Contact Form.

Where can I find my serial number?

Your guitar serial number can be found in two locations. If you still have the triangular-shaped box the guitar was packed in, you can find the serial number on the exterior of the this box. Additionally, the serial number can be found just inside the sound hole of the guitar at the base of the neck. All serial numbers for the URBAN will begin with 3 letters. Currently the leading 2 characters will contain HP, IQ or IH.

What devices can I use the lesson app on? iPhone, iPad, Android?

You can use the URBAN Guitar lesson app on any Apple mobile device that has iOS 13 or newer, or any Android mobile devices that has 6.0 Marshmallow or newer.

Once I download the app, why do I have to register my guitar?

The URBAN Guitar app is designed to provide exclusive access to URBAN Guitar owners. You can access the introduction and one lesson prior to registration, just to check things out. Go to the Apple App Store or Google Play store and download URBAN Guitar.

Is there a guitar tuner in the URBAN Guitar lessons app?

Yes. There is a digital tuner within the app to keep your URBAN Guitar in tune. There is also an assistant mode that helps ensure you are tuning the correct string.

When tuning my URBAN Guitar, the tuner within the app doesn’t seem to respond consistently. How can I adjust sound/device settings for the app?

You can navigate to Application Settings within your profile and adjust audio settings. You can also test the sound of your guitar and adjust the apps sensitivity to your guitar within the advanced settings.

Is there a way for me to skip lessons and begin songs that I am interested in?

Yes. Within your profile settings, you can disable the "Pick Requirement" for your lessons and choose the lessons you would like to jump to.

I am playing the correct chord and strumming the right rhythm, but the app is telling me that I am not playing correctly.

Check the audio settings (Profile Icon>Application Settings>Audio Settings) and make sure your sounds is registering on the Input Level meter. If not, you may need to allow the URBAN app to access your device's microphone. You can access these permissions in your device's app settings.

Try the initial Introduction courses: "Play Your First Chord," "Your Second Chord," "Changing E minor to A minor," and "Your First Strums". These are the basic trainers and good ways to test if your device is hearing your performance correctly.

Some of the more difficult exercises move quickly and can sometimes miss chords or strums. Try to play as cleanly and clearly as you can for optimal performance. Practice mode is a good way to lower the speed and check recognition at a slower tempo.

Can I use the app with earbuds, Airpods, or other bluetooth devices?

Yes. Connect your Bluetooth speakers/earbuds to your device as you normally would. Please note that the app uses your device's microphone to listen to your guitar playing, so using an external speaker may interfere with the app's ability to read the input signal accurately.

I noticed one of the songs sounds "different" when I play it on my iPhone (etc.)? Am I doing something wrong?

Not at all. A few of the songs have been "transposed" musically to make the chords easier to learn. Since we don’t want to focus on music theory—and want to ensure you're having fun and playing as quickly as possible—the keys have been adjusted in a few tunes so they would make use of chords learned in previous lessons.

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