FAQ Support Center
orders
- Where is my order confirmation email?
If you have not received an email confirming your order, please check your spam folder. If the email has not been received within 2 business days, please contact us by email or call Customer Service at 1 (866) 430-2652.
- How do I download digital items that I have purchased?
After placing your order, login to your account and navigate to "My Library" to access your purchased items.
- What should I do if the item I wish to purchase is out of stock?
If an item is out of stock, you can sign up to be notified when the item becomes available for purchase. Simply select the "Notify Me" option and submit your email address in the notification box for the product that you would like to purchase. You will receive an email notification as soon as the product is back in stock and available to purchase online. Additionally, if an item is out of stock online, you can also check with your local Yamaha dealers for availability in physical stores.
- Do you charge sales tax on any item?
For U.S. customers purchasing physical and downloadable items, orders may be subject to tax in certain states depending upon where the order is shipped. Tax is calculated on the total selling price of each individual item in accordance with state tax laws.
For European and U.K. customers, downloadable items ordered may be subject to VAT (value-added tax). If an item is subject to VAT, in accordance with applicable local laws, the tax is calculated on the total selling price of each individual item.
- How long does it take to process my order?
We strive to process all orders as quickly as possible. Please allow one (1) business day for your order to be processed. Additional time may be required during periods of high volume, such as sale periods or major holidays.
- Can I change or cancel my order?
Modifying your order is dependent on the time elapsed since the transaction was completed. It may be difficult to stop your order from processing if a considerable amount of time has elapsed from when the order was placed. To inquire about order changes or cancellations, contact us and we will assist you as best as we can.
- What do I do if I received the wrong item or something is missing from my order?
Contact us with your order number and we will assist you with your order.
- Can I purchase Yamaha products online from this website if I am located outside of the US?
Physical products are available for purchase by customers located in the United States only. For customers located outside of the U.S. interested in purchasing home audio equipment, professional audio equipment, musical instruments and accessories, visit the Yamaha global site for your region to find a dealer near you.
MusicSoft downloadables are available for purchase to customers in any location, but only payment in USD, Pound, and EU are acceptable.
- How do I request a price adjustment on my order?
If the price has been reduced for an item already purchased, we will adjust the sale price at the customer’s request within 30 days from the date of purchase. Please use our contact form to request a price adjustment.
- We will only make one sale adjustment per item.
- Sale adjustments will be credited back to the original form of payment used to purchase the item.
- We do not process automated price matching or sale adjustment requests generated by third-party services.