delivery

Yamaha offers free standard shipping on all orders.

Items can be shipped to all 50 states. Please note that Yamaha does not ship to P.O. Boxes, military and diplomatic addresses (APO, FPO and DPO), foreign/non-U.S. locations, U.S. territories, re-shippers or package forwarding services.

For customers in the continental U.S., your item(s) are expected to be delivered within 3 to 8 business days (not including holidays) after the item(s) have been shipped and picked up by the delivery carrier. For customers in Alaska and Hawaii, please allow 6 to 16 business days (not including holidays) for delivery.

Please note:

-  We process orders Monday through Friday (excluding holidays) during normal business hours.

-  If you place your order after the cutoff times, we will process and ship the order the next business day.

-  Yamaha does not offer international shipping and is unable to ship to U.S. territories, P.O. Boxes, re-shippers, or package forwarding services.

The "estimated delivery date" indicates when we expect to fulfill your order. It is determined by a number of factors, including:

1. Product Availability: An item will ship within 1 to 2 business days if it is listed as "in-stock." During holidays, special promotions or due to other factors, some "in-stock" items may have a longer lead time to prepare shipment.
2. Shipping Address: The location where your package is being delivered.

You should receive an email with a tracking information shortly after your order has shipped. Please check your spam folder if you have not received this email. If the delivery time frame has passed and you have not received your items, please contact us with your order number.

You may elect to require a signature before accepting delivery of your package from a delivery carrier. In some cases, Yamaha will require a signature for delivery of packages based on the value of the product.

An appointment with the delivery carrier may be required and someone 18 years of age or older must be present.

Typically, the Carrier will make up to three delivery attempts, excluding weekends and holidays. After the third and final delivery attempt has been made, and the driver was unable to deliver your package, the Carrier will return the package to the shipper. In the event that the package has been returned to the shipper, please contact us for assistance.

If you feel there is an error regarding the delivery of your order, please email Yamaha Customer Support or call us at 866-430-2652.

Changing the shipping address on your order will depend on when it was placed. It may be difficult to stop your order from processing if a considerable amount of time has elapsed from when the order was placed. Contact us and we will assist you as best as we can.

A delivery carrier may deem a package undeliverable for a number of reasons that includes, but is not limited to:

-  Incorrect or out-of-date address

-  Failed delivery attempts

-  Refused by recipient

-  Damaged in transit

If a delivery carrier returns an undeliverable package to us, we will notify you of the return by email and issue a full refund. You are welcome to place another order with a new shipping address.

If your order was deemed undeliverable, you should receive confirmation of its return. If you have not received confirmation, contact us via email or call us at 1(866) 430-2652 for assistance.