MusicSoft Downloadables

After placing your order, login to your account and navigate to "My Library" to access your purchased items.

Directions for using your download are specific to the product you purchased and (sometimes) the instrument model you purchased them for. To see a full set of directions, select the product type you purchased:

PianoSoft (using Musicsoft Downloader)
PianoSoft (using other transfer method), MIDI Or Style

Still Can't Find Your Item?

If you feel that you have correctly followed all of the steps and are still unable to obtain your item, please contact us with complete details, including the model number of your piano or keyboard.

To redownload your downloadable products, login to your account and navigate to "My Library" to access your purchased items.

We show you the first page of any piece of music so that you can be assured that the piece you're buying is indeed the piece you want. However, to see additional pages, the piece must be purchased. Once you purchase a piece of sheet music, you will be able to view, interact with and download all of the pages.

Music that is only one page long may only show half of the page as a preview. The purchased sheet will print out this "Sample" page followed by the actual music. If you wish to view your purchased song online, you will be able view the music by logging into your account and accessing that order.

If you cannot read the music, the most likely reason is System or Browser Compatibility. Yamaha MusicSoft uses the NoteFlight viewer to view sheet music. The Noteflight Viewer is the world's leading HTML-based sheet music viewer, providing interactivity and auto-responsiveness for use on any device, including computers, tablets and smartphones. Interactive files include playback, tempo control, transposition, variable note sizes, and full screen viewing. The Noteflight Viewer includes realistic MIDI playback with expression, stereo and reverb and works seamlessly within desktop and mobile browsers.

SYSTEM REQUIREMENTS
You may use the following operating systems on your desktop or mobile device:

Windows XP, Vista, Windows 7, Windows 8, Windows 10
Mac OS X 10.6 or above
iOS 6 or above
Android 2.3 or above
Chrome OS
Linux
BROWSER COMPATIBILITY
For score display and downloading, the following browser versions are supported:

Chrome 21 or above
Safari 6 or above
Internet Explorer 9 or above
Firefox 14 or above
iOS Safari 6 or above
Android 2.3 or above
For audio playback, the following browser versions are supported:

Chrome 36 or above
Safari 7 or above
Firefox 36 or above
iOS Safari 7.1 or above
Android (none)

Due to copyright restrictions, we are only allowed to play the first 30 seconds of any copyrighted piece of music.

Transpositions will not persist past the page on which they were made. That is because a transposition takes place solely within the webpage, and each music file is read-only. If you transpose a piece while first viewing it, then decide to buy it, when you come back to the piece of music to print it, you must redo your transposition.

Only Interactive pieces are transposable. To transpose, click/tap the Transpose Key buttons in the tool bar above the piece.

After purchasing, visit My Account > My Library and click "Print" next to the sheet music title, and your sheet music will display Downloading PDF. This file will then appear as a PDF download, allowing you to print your Interactive sheet music purchase.

The Print Edition link will automatically download your purchase. From there, you will be able to Open this file (using a PDF Reader, such as Adobe Reader), or Save File to your computer.

Do not click/tap Print at the top of your browser window, or Print in the File menu, or type Ctrl+P or Command-P - these will print the web page, not the score.

Please visit Playground Sessions for any questions regarding this service.

Yamaha Expansion Manager is a free computer application that enables users to install and manage content as well as transfer wirelessly or via USB to a Tyros 5 or to a Genos.

Get the PC version here and the Mac version here, then follow the step by step Quick Start guide.

Yamaha Expansion Manager is available for both PC and Mac computers.

Yamaha Expansion Manager is required to download, register and transfer Premium Voice, and Audio Styles packs for Tyros5 or Genos (either wirelessly or via USB). Previous models (Tyros 4 and earlier) can continue to use the traditional USB download approach or use Yamaha Expansion Manager.

No, you will need the upgraded, Tyros5 version of your premium pack. Customers that upgrade to a Tyros 5 are able to upgrade their existing premium packs to eligible Tyros5 packs. Follow the step by step Quick Start guide to get started.

Yes, you can edit Voices on the Tyros 5 with YEM (Use firmware V1.10 or later of Tyros5). To edit Tyros4 Custom Voice, please re-import UVI files on the latest Yamaha Expansion Manager.

Yamaha Expansion Manager application can make Custom Voices created on Tyros4 that contain only User Wave data compatible with Tyros5.

Please contact 3rd party supplier directly.

If you recieve a message that Yamaha is unable to process your order, please contact us and we will ensure that your order is processed as quickly as possible.

Please follow these steps:

Insert a compatible USB storage device into your instrument.
While holding down DIRECT ACCESS, press EXPANSION to reach the Owner Screen.
Press [I] to export the Instrument ID.
Press [G] to copy Instrument ID to your USB storage device.
When copy is complete, press [F].
Remove the USB Storage device from your instrument and bring it to your computer.
You should be able to see a file called "instrument_id.n26" on your USB storage device. If you do not, please confirm you are using a compatible USB storage device. If you are still unable to create an instrument ID, please contact us for assistance.

To unzip files, please follow these instructions:

If you are using Windows or Apple OSX, simply double-click the zip file, select all files in the folder, and copy them to the preferred location (e.g. desktop, USB storage device, etc.)

If you are using an operating system other than those listed above, you may need to download and install software that allows you to unzip files. There are many free downloadable versions of such programs available online.

Please follow these steps:

Download the license key and/or voice file(s).
Once your download is complete, copy the unzipped voice file(s) and the license key to your USB storage device by using the "copy and paste" or "drag and drop" features on your computer.
Do not rename the files. Do not take the files out of the folder they came in.

Follow the step by step Quick Start guide to get started. For more detail, see the Yamaha Expansion Manager user manual:

Yamaha Expansion Manager User Manual - English.pdf

Yamaha Expansion Manager User Manual - German.pdf

Yamaha Expansion Manager User Manual - French.pdf

Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
Press [J], then [G] to import the License Key.
When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
Press [G] to confirm installation.
Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
Press [FUNCTION] on your instrument. (located under Menu, to the right of the center screen)
Press [J]. Your Tyros will now display the Pack screen.
Select the desired folder of the Pack or Voice you wan to install by pressing the button next to it one time.
Press [F] to continue.
Press [G] to install the pack. Do not disconnect your USB storage device from the instrument. You must leave it connected to use your instrument. It may take a few minutes to complete the loading process. Once installation is complete, press [G].

Please follow these steps:

Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
Press [J], then [G] to import the License Key.
When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
Press [G] to confirm installation.
Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
Press [VOICE CREATOR] on your instrument. (located under Menu, to the right of the center screen)
Press [A]. Your Tyros will now display the Library Load screen.
Select the desired voice by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the TAB buttons to select it.)
Press [G] to load the file.
Do not disconnect your USB storage device from the instrument. You must leave it connected to use your voice.

Please contact customer support and ask them to remove the registered License Key associated with your old instrument so that you can create a new License Key for your new instrument. (Your old instrument will no longer be able to use the purchased voice.)

To load a Voice to your instrument using a USB cable, follow these steps.

Note: The advantage of loading a Voice using this method is that you do not need to keep a USB storage device connected to your instrument to use the Voice.

Special Requirements:

You have already imported your License Key to your instrument
USB cable

Instructions:

Connect a USB 2.0 cable between your computer and the instrument.
Restart instrument in hard-disk mode by pressing [MUSIC FINDER] (located just to the right of the instrument's screen) while starting up the instrument. See P. 97 of Owner's Manual for details.
Open "TYROS3_HD" (hard drive) from your computer and copy the unzipped Voice files from your computer to the instrument. Do not rename the files. Do not take the files out of the folder they came in.
Once copying is complete, go to the next step.
Restart the instrument by pressing [EXIT] (located under Menu, near the bottom right corner of the screen). You may now load the Voice.
Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
Press [VOICE CREATOR] on your instrument (located under Menu, to the right of the center screen).
Press [A]. Your Tyros will now display the Library Load screen.
Select the desired voices by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the [TAB] buttons to select it.)
Press [F] to load the file.
Note: If your purchase includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab (if loading from USB storage device) or instrument hard drive (if loading from instrument hard drive).

Please disregard this message and cancel the License Key import. A License Key has already been successfully loaded to your instrument. There is no need to re-import your License Key, though there is no harm in doing so. Previously loaded data will not become unusable.

Please make sure of the file name. The file name of an Instrument ID should be "instrument_id.n26" without any exception.

If you see a difference in the file name, you can simply rename it to "instrument_id.n26" on your computer.

Please make sure of the file name. The file name of a License Key should be "license_id.n25" without any exception.

If you see a difference in the file name, you can simply rename it to "license_id.n25" on your computer.

Please make sure you have gone through the necessary steps, outlined below:

Go to this site to download Musicsoft Downloader.
The Musicsoft Downloader installer should download to your desktop with the name "msd550". Double click this file to install the application.
The installation program will appear and guide you through the rest of the process.

See: How To Install Premium Voice Packs

The USB cable method of installing Premium Voices and Packs is not supported on the Tyros4.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the HD1 tab (instrument hard drive). Press the button next to the Premium Packs folder, and then press the button next to the pack folder that you wish to access. You will find the additional content within this folder.

A Flash Memory Expansion Module is an additional piece of hardware designed specifically for your instrument. Installing the Flash Memory Expansion Module to the Tyros4 allows you to import Wave files such as Premium Voices.

You can purchase a Flash Memory Expansion Module from your local Yamaha dealer. Compatible expansion modules are the FL512M and FL1024M.

Instructions for installing expansion modules can be found in the Tyros5 Product Manual.

Updated versions of previously purchased Tyros3 Premium Packs and Voices will be available to new Tyros4 owners free of charge. Please visit the My Account > My Library page of your account to download the new Tyros4 versions of your previously purchased Premium Voices.

If you have purchased a Premium Voice for your Tyros3, you may download the new Tyros4 version for free. Please visit the My Account > My Library page of your account to download the new Tyros4 version of your previously purchased Premium Voice.

Log into your Account.
Once you've logged on, click “My Account” at the top of the page, and navigate to the My Library section of your account.
Click "Download" next to the Premium Pack or Voice you wish to load to your second Tyros4.
A dialog box will open with three options to choose from.
Choose the third option, which says “I now own a second Tyros4 and need to create a License Key for it,”. Click NEXT to continue.

You will be prompted to enter in a Nickname for both of the Tyros4 Workstations that you own. Once you have named your two Tyros4 Workstations, click NEXT.
On the next screen, you will be given instructions to create your License Key for the new Tyros4, and download your Premium Voice Data.

No, you don't have to own a Yamaha product to purchase a MIDI file. MIDI is a standard format recognizable by any MIDI-compatible device or software.

Visit the Tyros3 "Downloads" page on music.yamaha.com for the latest firmware downloads and installation instructions.

Visit your Yamaha dealer to find out how you can add a sound module to your instrument or ask them about the availability of other models.

Please follow these steps:

Press [EXPANSION] (located under Voices).
Select the voice you'd like to use by pressing the corresponding button next to the name.
Congratulations, your new voice is now ready to use!
Note: If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the instrument hard drive.

Important: If you loaded your Voice using a USB storage device, it must stay connected to your instrument when you use the Voice. 

Unfortunately, Voices are available for Tyros3, 4 & 5 only at this time. Thank you for your interest.

The process for transferring Premium Content is exactly the same for both PC and Mac users. See: How do I load voices on my Tyros3 using the optional USB cable method?

Connect your Disklavier to the internet and it functions as a 'performance radio' by streaming songs directly through your instrument! Piano Radio users can choose from more than 50 music channels.

Visit Connect to Piano Radio to connect your instrument to the Internet and start enjoying Piano Radio.

Click Subscribe and follow instructions to choose and activate your subscription. For just pennies a day ($19.95/month, $199.95/year) you'll enjoy non-stop programming developed specially for your instrument.

Please visit the Playback Instructions page to learn how to play Piano Radio channels on your instrument. 

From the instrument, navigate to My Account and select Log Out. 

From the E3, select [Update] to see if a new firmware version is available. The E3 may also prompt you to download new firmware while attempting to access services. After downloading firmware, you will be prompted to restart E3 while holding [PLAY/PAUSE] button on the instrument panel. To begin install, press the [ENTER] button located in the center of the panel's cursor button.

When prompted, select panel [PLAY/PAUSE] button to continue updates. You will be instructed to restart instrument when updates are complete.

If your question was not addressed in this FAQ section, please contact our support team. 

Please refer to the message table below to locate your message and a possible solution.

Please refer to the message code table below to locate your message and a possible solution.

Code #: 1004.
Code Meaning: Disk Full
Code Description: Storage Full. There is not enough space on your instrument. Please remove some files, or add a compatible USB storage device to increase your storage capacity.

Code #: 2001.
Code Meaning: Communication Fault
Code Description: Downloaded Incorrect File. Please contact Customer Support. Provide error number and file name, if possible.

Code #: 2002.
Code Meaning: Communication Fault
Code Description: Download timeout. Please try again. If problem persists, contact Customer Support. Provide error number and file name, if possible.

Code #: 2003-2999.
Code Meaning: Communication Fault
Code Description: HTTP Communication Error. Make sure connection between the Internet and your instrument is active. Try reconnecting to service in 10-15 minutes. If problem persists, contact Customer Support. Please provide exact error number.

Code #: 3001 - 3002.
Code Meaning: Streaming Error
Code Description: Streaming or Preview Error. Make sure connection between the Internet and your instrument is active. Try reconnecting to service in 10-15 minutes. If problem persists, contact Customer Support. Please provide exact error number.

Code #: 4001.
Code Meaning: File Not Found
Code Description: Firmware File Not Found. Please try again. If problem persists, contact Customer Support.

We are currently reviewing and updating our PianoSoft content lineup. We apologize for any inconvenience.